Shipping Policies

Shipping Policy

Last Updated: 3/16/25

Thank you for shopping with RIQ Creations. We are committed to delivering your custom apparel in a timely and efficient manner. Please review our shipping policy outlined below:

Order Processing Time

  • Processing Duration: All orders are processed within 2-3 business days (Monday through Friday, excluding holidays).​
  • Order Confirmation: Upon placing your order, you will receive an order confirmation email. Once your order has been processed and shipped, a shipping confirmation with tracking details will be sent to you.​

Shipping Methods and Delivery Times

We offer the following shipping options:​

  1. Standard Shipping

    • Delivery Time: 5-7 business days​
    • Cost: $4.99​
    • Details: Economical shipping suitable for non-urgent orders.​

  2. Expedited Shipping

    • Delivery Time: 2-3 business days​
    • Cost: $9.99​
    • Details: Faster delivery for time-sensitive purchases.​

  3. Overnight Shipping

    • Delivery Time: 1 business day​
    • Cost: $19.99​
    • Details: Next-day delivery for urgent orders placed before 12 PM CST.​

Shipping Destinations

  • Domestic Shipping: We currently ship within the United States, including Alaska and Hawaii.​
  • International Shipping: At this time, we do not offer international shipping.​

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email containing tracking information to monitor your shipment's status.​

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid street address for delivery.​
  • Multiple Shipments: If your order contains multiple items, they may be shipped separately to ensure timely delivery. You will receive separate tracking information for each shipment.​

Lost or Damaged Packages

  • Lost Packages: In the rare event that your package is lost in transit, please contact us at info.riqcreations@gmail.com within 30 days of the estimated delivery date. We will initiate an investigation and, if necessary, reship your order at no additional cost.​
  • Damaged Items: If you receive a damaged item, please notify us within 7 days of delivery. Provide a description and photos of the damage, and we will arrange for a replacement or refund.​

Order Modifications and Cancellations

  • Modification Window: Orders can be modified or canceled within 1 hour of placement. After this period, processing and fulfillment begin, and changes may not be possible.​
  • How to Modify or Cancel: Contact our customer service team at info.riqcreations@gmail.com with your order number and requested changes.​

Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us:

  • Email:  info.riqcreations@gmail.com
  • Phone: +1 2109740149​
  • Business Hours: Monday to Friday, 9 AM to 5 PM CST​

Thank you for choosing RIQ Creations. We appreciate your business and look forward to serving you.